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Rental Process

How We Help You Get Into Your Rental Home

When you find the home you want to rent, we’ll help you through the rental process and beyond. From getting the keys to giving them back, we’re there to both ensure you’re comfortable in the home as well as to maintain the property on the owner’s behalf.

These steps outline our process for placing you into your new home and assisting you throughout your tenancy:

  1. When you find a home you would like to rent, one of our Leasing Agents will help you complete an Application to Lease, which expresses your interest in renting the property, and constitutes an offer to lease. It includes details of the offer, your financial information and references. Along with your application we will collect a deposit equal to one month’s rent.  The deposit is kept in a trust account, which is audited annually as required by the Real Estate Council of Alberta (RECA).
  2. We conduct credit and reference checks, and present the Application to Lease to the property owner along with our recommendations for the owner’s approval.
  3. If the property owner agrees to rent the home to you, our team will prepare the lease documents for your signature. Arrangements will be made for you to pay the rent through your method of choice such as cheques or direct withdrawal.
  4. We will conduct a walk-through of the property with you. Photographs are taken, and notes from the walk-through are documented on an Inspection Sheet, which is signed by you and our Leasing Agent. At this time, we also request that you provide proof of tenant insurance.
  5. We’ll show you around the property to identify the amenities and familiarize you with your new home. Then you’re given the keys and you can move in!
  6. An account is set up for you in the Tenant Portal on the Residential Leasing Group website. The tenant portal will allow you to place maintenance requests, review your statements and read other relevant documents.

During your tenancy

During a one-year tenancy, we conduct bi-annual periodic inspections of the property to look for preventive maintenance issues inside and out.

The first inspection is typically schedule for three months after you move in. If maintenance is required, we will coordinate repairs with necessary contractors or vendors. We will follow up after repairs are made to ensure the work was completed to our standards.

Before your lease is up

Prior to the end of your lease, we’ll check in with you to inquire if you wish to continue renting. If you want to stay, we will begin preparations for renewal of the lease agreement. If you decided you will be leaving the property, we have ample time to help you make preparations for your move, and arrangements for cleaning and maintenance. At this time, we will also begin remarketing the property and searching for new tenants.

When you do vacate the premises, we will complete a move-out inspection to ensure the property is in a comparable condition as when you moved in.

If you have questions about the rental process, we’re happy to answer them for you. You can reach us here.